3dhokiFrequently Asked Questions

KYC (know-your-customer) verification helps us confirm your identity and comply with local regulations. We ask for a government-issued ID such as a passport, national ID card, or driver's license. You will also need to provide proof of address — a recent utility bill, bank statement, or official letter dated within the last three months. If you are registering from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same documents apply. Upload clear, legible images of both sides of your ID and your address document through your account settings. Our team reviews submissions and notifies you of approval or requests for clarification.

When you open an account with 3dhoki, we collect your full name, date of birth, email address, and phone number. You will create a username and password to secure your account. We also ask for your country and city of residence to verify that our services are available in your jurisdiction. This information is used to set up your account, process deposits and withdrawals, and contact you about account activity. All data is protected under our privacy policy and is never shared with third parties without your consent.

You can request deletion of your personal data by contacting our support team through your account dashboard or by emailing our privacy team. We will ask you to confirm your identity and provide details about which data you wish to delete. Some information may be retained for legal or regulatory reasons, such as transaction records required by financial authorities. We will inform you of any data we cannot delete and explain why. Your request is processed subject to applicable data protection laws and our retention obligations.

Yes, we support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. You can also use digital wallets including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you choose a payment method during deposit, we provide you with the exact account details or QR code to complete your transfer. Bank transfers typically process within a standard verification window; mobile banking and digital wallets often complete faster. All transactions are encrypted and secure. Choose the payment method that works best for you, and your funds will be credited to your 3dhoki account once confirmed.

Deposit ranges vary by payment method. Digital wallets such as local payment, online payment, e-wallet, and mobile banking typically support smaller deposits, while bank transfers via local payment, online payment, e-wallet, and mobile banking allow larger amounts. local payment transfers also accommodate a wide range. When you select your payment method during checkout, the available deposit range for that method is displayed. We do not impose a single fixed minimum or maximum across all methods — each payment option has its own limits based on the provider's rules and our platform settings. Contact our support team if you need clarification on limits for your chosen method.

Promotion codes are entered during deposit or in your account settings under the promotions section. When you make a deposit, look for a field labeled "Promo Code" or "Bonus Code" and paste the code before confirming your transaction. Some promotions are applied automatically when you meet eligibility criteria, while others require manual entry. Each promotion has specific terms — such as minimum deposit amounts, game categories where the bonus applies, or rollover requirements — which are shown when you view the promotion details. If a code does not work, verify that it has not expired and that you meet all eligibility conditions. Our support team can help if you have questions about a specific promotion.

We at 3dhoki offer football markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Our live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each category has its own rules and payout structure. Browse our game lobby to explore all available options, or contact support if you have questions about a specific game or market.

To open a support ticket, log into your 3dhoki account and navigate to the Help or Support section in your account menu. Click "Create a ticket" and select the category that best matches your issue — such as account, payments, games, or technical. Describe your problem in detail and attach any relevant screenshots or documents. Submit your ticket, and our support team will review it and respond with assistance. You can also reach us via email or live chat if available. We aim to respond to all tickets within a standard timeframe. Check your ticket status anytime by logging into your account.